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415-319-6661

TTY 415-292-8898

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On Lok Membership Information

Your On Lok Lifeways care team is available to discuss any questions or concerns that you may have. Perhaps, it is as simple as needing a new ID card. We will make sure that you get a new one. Or, maybe you want to talk about the care that you or a loved one is receiving. We will provide you with all the important information that you require. No matter the reason for your inquiry, your opinion matters to us.

Participant Rights

The safety and comfort of the On Lok Lifeways PACE participants is our upmost concern. We care about our seniors, and we want to make sure they are well taken care of and receiving quality care while also maintaining the independence that they value. For more information, please see the Participant Bill of Rights section of the website.

Privacy Protection

The On Lok Lifeways PACE program is committed to protecting each participant’s health information. For more information, please see the Notice of Privacy Practices section of the website.

Participant Satisfaction

The On Lok Lifeways staff shares responsibility for your care and satisfaction with the services that we provide. If, at any time, you wish to express a concern or make a complaint about a service that you have received, we are here to help you. For more information about how to express a concern or dissatisfaction, please see the Grievances and Appeals section of the website.

PACE Program Terms and Conditions

To view the On Lok Lifeways Member Enrollment Agreement Terms and Conditions booklet, please select your preferred language below.

English | Chinese | Spanish | Vietnamese

Department Contact Information

Enrollment:
1-888-886-6565 (TTY 415-292-8898 for the hearing impaired)
Please call this number if you have questions regarding enrollment in the On Lok Lifeways PACE program.

Claims/Billing:
415-292-8354
Please call this number if you have questions regarding payment for services.

Service Authorization:
415-292-8895
Please call this number to verify participant enrollment in the On Lok Lifeways PACE program.

Quality Assurance/Concerns:
415-292-8796
Please call this number if you have any concerns regarding any aspect of care, including medical care, adult day health care, and other care issues.

Please feel free to call us Monday through Friday from 8:00 a.m. to 4:30 p.m. You can also e-mail us at memberservices@onlok.org. We welcome the opportunity to assist you.